Salesforce Certified Slack Consultant Practice Exam
Salesforce Certified Slack Consultant Practice Exam
About the Salesforce Certified Slack Consultant Exam
The Salesforce Certified Slack Consultant exam has been designed for professionals with experience leading Slack implementation projects and advising on solution design, change management, and user adoption. These consultants help organizations maximize Slack’s potential by providing solutions that enhance collaboration, productivity, engagement, and agility.
Who should take this exam?
- Candidates for this certification should possess the skills and expertise required to implement Slack and deliver service engagements in a customer-facing role.
- They must be adept at recommending Slack solutions, policies, and configurations that align with business requirements and drive long-term customer success.
- While not mandatory, it is recommended that candidates have at least one year of experience managing software implementation projects for clients.
Key Knowledge and Skills
A Salesforce Certified Slack Consultant should have expertise in the following areas:
- Software Implementation – Understanding Slack deployment methodologies.
- Project Management – Leading projects from initiation to completion.
- Change Management – Driving user adoption and organizational transformation.
- Business Discovery – Identifying challenges and defining business requirements.
- Launch Support – Planning migration and governance strategies.
- Post-Launch Support – Developing training and enablement plans for end users.
Typical Job Roles
Professionals who pursue this certification often work in roles such as:
- Implementation Consultant
- Services Consultant
- Engagement Manager
- Enablement Consultant
- Project Manager
- Business Analyst
- Change Management Consultant
- Learning Consultant
- Experience Architect
Exam Details
- Total Questions: 60 multiple-choice/multiple-select
- Exam Duration: 90 minutes
- Passing Score: 67%
- Exam Prerequisites: None
Course Outline
The Salesforce Certified Slack Consultant Exam covers the following topics -
The certification exam assesses candidates on the following key areas:
Domain 1 - Overview of Delivery and Migration (17%)
- Learn to implement best practices for Slack delivery.
- Define stakeholder roles (Slack, partner, client).
- Lead migration processes and manage pre-migration tasks.
Domain 2 - Explain Discovery (10%)
- Assess the client’s existing Slack usage and future objectives.
- Identify business needs and define success metrics.
Domain 3 - Understanding Grid Design (15%)
- Develop and present grid design recommendations based on discovery findings.
Domain 4 - Policies and Settings (22%)
- Guide clients on Slack’s administrative roles, security, compliance, and analytics.
Domain 5 - Channel Strategy (10%)
- Educate clients on channel best practices, naming conventions, and workflows.
Domain 6 - Governance Structure (8%)
- Assist in defining admin roles and governance models for Slack.
Domain - Learning and Enablement (18%)
- Design training programs for administrators and end users.
- Develop Slack rollout and communication plans.
