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Designing Cisco Unified Contact Center Enterprise (500-440-UCCED)

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Designing Cisco Unified Contact Center Enterprise (500-440-UCCED) online study guide

The Designing Cisco Unified Contact Center Enterprise (500-440-UCCED) examination is designed to examine a candidate’s knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions. Cisco Unified CCE is part of the Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network. 

Exam Details

For Cisco Designing Cisco Unified Contact Center Enterprise (500-440-UCCED) examination candidates will get 75 minutes to complete the exam. The exam can contain various questions types that can be Multiple-Choice Single Answer, Multiple-Choice Multiple Answer & Drag and Drop Fill-in-the-Blank & Testlet. The number of questions in the exam is 65-75 Questions. However, for passing scores, Cisco does not publish exam passing scores because exam questions and passing scores are subject to change without notice. The cost of the exam is $300 USD and the exam is valid for two years.

Cisco Designing Cisco Unified Contact Center Enterprise (500-440-UCCED) exam details

Exam Registration

For registering you are required to follow the steps below:

  • Create an account on Pearson VUE. If you already have an account on Pearson VUE, then login to the account.
  • Select Proctored Exams and enter the exam number,500-440 UCCED.
  • Follow the prompts to register and make the payment.
For more information, click on the Designing Cisco Unified Contact Center Enterprise (500-440-UCCED) FAQ.
Designing Cisco Unified Contact Center Enterprise (500-440-UCCED) FAQ.

Course Outline

Describe the Features and Functionality of the Cisco Unified CCE Solution: 23%

Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution: 11%

Identify the Network Design Considerations in a Cisco Unified CCE Solution:19%

Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution: 23%

Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components: 13%

  • Explain common sizing inputs such as agent talk time, queue time, and wrap-up time and their impact on sizing contact center resources (Cisco Documentation: Sizing Contact Center Resources)
  • Explain how Erlang calculations are used as part of the sizing for contact center resources (Cisco Documentation:  Sizing Contact Center Resources)

Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components: 11%

Cisco 500-440 UCCED Exam Policies

There are various policies to which the candidate is required to adhere to. Cisco includes various exam policies to help candidates understand the terms and procedures for the certification exam. Some of them are:

Exam Retake Policy

The candidate has to wait for five calendar days, beginning the day after the failed attempt. However, once passed, a candidate must wait for a minimum of 180 days before taking the same exam with an identical exam number.

Exam Reschedule Policy

Candidates who want to reschedule their online proctored exam must contact Pearson VUE or access an online Pearson VUE account to reschedule the exam up until the scheduled start time of your appointment. However, failure to reschedule before your appointment time or failure to appear for your appointment will result in the forfeiture of your exam fee.

Cancellation Policy

To cancel the online proctored exam candidates must contact Pearson VUE or access your online Pearson VUE account to cancel your exam up until the scheduled start time of your appointment. However, failure to cancel before your appointment time or failure to appear for your appointment will result in the forfeiture of your exam fee. 

Preparatory Guide for Designing Cisco Unified Contact Center Enterprise (500-440-UCCED)

Here we provide you with the preparatory guide specially curated by our experts. This guide will help you throughout your journey for this exam and act as a bridge for your career advancements. We shall now elaborate preparation steps are essential in order to successfully pass the examination. So let’s dig deeper and begin our preparation.

Preparatory Guide For Designing Cisco Unified Contact Center Enterprise (500-440-ucced)

Refer the Exam Guide

The first step towards success is a plan and for that, you need to refer the exam guide. For Designing Cisco Unified Contact Center Enterprise (500-440-UCCED). Also, objectives play an important role, so follow this step successfully.

  • Describe the Features and Functionality of the Cisco Unified CCE Solution (23%)
  • Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution (11%)
  • Point out the Network Design Considerations in a Cisco Unified CCE Solution (19%)
  • Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution (23%)
  • Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components (13%)
  • Describe the Virtualization Environment for Contact Center  Resources and Cisco Unified CCE Components (11%)

Learning Resources

Official Cisco Training

Cisco provides an official training course to help candidates prepare for the Designing Cisco Unified Contact Center Enterprise (600-455-UCCED) examination. The training will help you gain knowledge required for the examination. Here are some of the training offered by Cisco:

Private Group Training

Cisco offers Private group training that brings the Cisco classroom experience anywhere, whether it’s an office, or to an offsite location of your choice. This can deliver any Cisco course in this format, from certification classes to the latest technology and business transformation training. Moreover, Private group training is a convenient, cost-effective choice for groups with many people who all need the same training. 

Reference Books

Books are the ultimate source of learning and preparation and there plenty of references available to help you prepare better together with these learning resources. Some of the suggested books which you can refer to are –

  • Cisco Unified Contact Center Enterprise (UCCE)  (English, Paperback, Ford Gary)

Join a Study Group 

It is essential to stay connected with people who have similar aims as you. This will not help you clarify your doubts but it will also help to gain additional knowledge related to the 500-440 UCCED examination. Therefore, you should join some study groups where you can discuss the concepts with the people who have the same goal. This will help the candidate throughout their preparation.

Practice Tests

It is very important to practice what you have learned so that you are in a position to analyze your practice, by practicing you will be able to improve your answering skills that will result in saving a lot of time. Moreover, the best way to start doing practice tests is after completing one full topic as this will work as a revision part for you. So, start your preparation now!

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