Designing Cisco Unified Contact Center Enterprise (500-440-UCCED) FAQ
What is 500-440 UCCED exam?
500-440 exam tests a candidate’s knowledge of design considerations and guidelines for deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions.
How many questions will be there on the exam?
There will be 65-75 questions in the exam.
What is Cisco Unified CCE?
Cisco Unified CCE is part of Cisco Unified Communications application suite, which delivers intelligent call routing, network-to-desktop computer telephony integration (CTI), and multichannel contact management to contact center agents over an IP network.
What knowledge and skills you must have in 500-440 UCCED?
The candidates are recommended to have knowledge of designing deploying Cisco Unified Contact Center Enterprise (Cisco Unified CCE) solutions.
What is the 500-440 exam cost?
This exam will cost $300 USD.
What is the exam course structure?
The important topics in this exam are:
- Describe the Features and Functionality of the Cisco Unified CCE Solution (23%)
- Identify the Design Considerations for Cisco Unified Communications Manager in a Cisco Unified CCE Solution (11%)
- Identify the Network Design Considerations in a Cisco Unified CCE Solution (19%)
- Identify the Design Considerations for Cisco Unified ICM, Cisco Finesse, Cisco Unified CVP, and Cisco Unified Intelligence Center in a Cisco Unified CCE Solution (23%)
- Describe the Sizing Process for Contact Center Resources and Cisco Unified CCE Components (13%)
- • Describe the Virtualization Environment for Contact Center Resources and Cisco Unified CCE Components (11%)
What is the time duration for the 500-440 UCCED exam?
For this exam, you will get 75 minutes to complete the exam.
In how many languages we can give the exam?
You can give the exam in the English language.
500-440 UCCED exam is associated with which certification?
500-440 UCCED is associated with the Cisco Unified Contact Center Enterprise Specialist.
What is the exam type for the 500-440 UCCED exam?
This exam is the Specialist level exam.
What is the recertification policy?
Certification must be met prior to the certification expiration date. Individuals with expired certification(s) must repeat the entire certification exam process in order to regain their certification(s) status. As always, you can recertify by advancing to the next level of certifications, using continuing education credits or a combination of both.
Where we can register for the 500-440 exam?
You can register for the exam at Pearson VUE.
What is the exam retake policy?
Candidates who fail an Associate, Professional, or Specialist exam must wait a period of five calendar days, beginning the day after the failed attempt, before they may retest for the same exam. Once passed, a candidate must wait a minimum of 180 days before taking the same exam with an identical exam number.
What is the Cisco exam validity for Specialty exams?
In Cisco, the specialist exam is valid for 2 years.
What is the scoring format for Cisco?
Passing scores are set by using statistical analysis and are subject to change. Candidates receive a score report along with a score breakout by exam section and the passing score for the given exam. Cisco does not publish exam passing scores because exam questions and passing scores are subject to change without notice.
